Frequently Asked Questions

Everything you need to know about shopping with Ziggy Lou

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within Australia, while express shipping arrives within 1-3 business days. International delivery times vary by location.

What is your return policy?

We offer returns for store credit on all full-priced items within 14 days of delivery, provided the garments are unworn, unwashed, and have all original tags attached.

How do I care for my Ziggy Lou knits?

To maintain the quality of our signature knits, we recommend a gentle cold hand wash with wool detergent and drying flat in the shade. Do not tumble dry or hang.

Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.

Can I change or cancel my order after it has been placed?

As we strive to process orders as quickly as possible, we can only make changes or cancellations if the order has not yet been packed or dispatched. Please contact our support team immediately.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for a seamless shopping experience.